1. Introduction
At LOCATOR, we respect the privacy and security of your information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or use our GPS tracking and fleet management services, including related software and mobile interfaces.
LOCATOR is a product managed by Synosys Technologies LLC. Our services include asset tracking, motorcycle tracking, school bus tracking, sales and service tracking, delivery and truck tracking, and related fleet management capabilities.
Where a business, employer, school, or fleet operator determines how personal information is collected and used through its deployment, that organization is responsible for those decisions and the required notices and permissions. We process that information to provide the agreed services. People whose vehicles or activities are monitored should also refer to the deploying organization’s privacy information.
2. Information Collection and Use
Information you provide: We collect information you submit when requesting a quote, booking a demo, sending an enquiry, using our support chat, applying for a role, or contacting us directly. Depending on the request, this may include your name, email address, telephone number, company, fleet requirements, appointment preferences, messages, and attachments. Career applications may also include a resume, employment history, and other recruitment details you provide.
Service information: Depending on the services used and the customer’s configuration, we may process account details, vehicle or asset identifiers, location data, trip and route records, and operational information needed for vehicle tracking, asset monitoring, and field activity management.
Technical and usage information: Our website and service tools may process information such as your IP address, browser or device information, usage events, and diagnostic records to operate and improve the services.
We use this information to provide, maintain, protect, and improve our services; monitor vehicles, assets, and relevant activities as described in the service; respond to enquiries; prepare quotes; arrange demonstrations; provide customer support; assess job applications; and carry out related administration and communication. We also use information where necessary to secure our systems and meet applicable legal obligations.
4. Data Security
We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or loss. No method of internet transmission or electronic storage can be guaranteed completely secure. Please avoid submitting unnecessary sensitive information in website messages or attachments.
6. Children’s Privacy
Our website enquiry forms and business accounts are intended for adults. We do not knowingly solicit personal information directly from children through these channels.
Some services, such as school bus tracking, may involve children’s information when deployed by an authorized organization. That organization is responsible for the required privacy notices and any necessary parent or guardian permissions under applicable law.
If you believe a child has provided personal information without appropriate authorization, please contact us so we can review the matter and take appropriate action.
7. Data Retention
We retain personal information for as long as reasonably needed for the purpose for which it was collected, including responding to requests, recruitment, providing contracted services, and meeting applicable legal or recordkeeping obligations.
Retention depends on the type of information, the service, and relevant customer instructions and legal requirements. This policy does not specify a single retention period for every category of data.
8. Your Privacy Requests
Depending on applicable law and your circumstances, you may request access to, correction of, or deletion of your personal information, or raise concerns about how it is used. We may need to verify your identity and consider contractual, security, and legal obligations before acting on a request.
If your information is processed through an employer, school, fleet operator, or another business customer, that organization may be the appropriate first contact. We can help direct your enquiry where appropriate. Please contact info@locator.ae for privacy questions or requests.
9. Changes to This Privacy Policy
We may update this policy to reflect changes to our website, services, or privacy practices. The updated version will be published on this page with a revised date. Please review it periodically. Where applicable law requires additional notice or consent, we will follow those requirements.
10. Contact Information
For questions about this Privacy Policy or LOCATOR’s handling of personal information, contact info@locator.ae or use the contact page on our website.
LOCATOR is managed by Synosys Technologies LLC.